AppleCare+ provides expert technical support and additional hardware coverage for iPad, Apple Pencil and an Apple-branded iPad keyboard from Apple, including unlimited incidents of accidental damage protection, each subject to a service fee.(1) In addition, you’ll get 24/7 priority access to Apple experts by chat or phone through getsupport.apple.com. Coverage begins on your AppleCare+ purchase date.
Because Apple designs iPad, iPadOS and many applications, iPad is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.(2)
AppleCare+ provides repair or replacement coverage, both parts and labour, from Apple‑authorised technicians. Service coverage includes:
- Your iPad
- The battery(1)
- Apple Pencil(1)
- Apple-branded iPad keyboard
- Included USB cable and power adapter
- Unlimited incidents of accidental damage protection, each subject to a service fee
Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:
- Using iPadOS and iCloud
- Connecting to wireless networks
- Questions about FaceTime, Keynote, Numbers, Pages and other Apple-branded iPad apps
See the AppleCare+ terms and conditions for complete product details.
Manufacturer Note
(1) AppleCare+ must be purchased within 60 days of the original purchase date of your iPad and provides coverage from your AppleCare+ purchase date. AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by New Zealand consumer law. For details, click here. Service coverage is available only for iPad, its original included accessories, one compatible Apple Pencil and one compatible Apple-branded iPad keyboard used with your iPad, for protection against (i) batteries that retain less than 80% of their original capacity, and (ii) unlimited incidents of accidental damage protection, each subject to a service fee. For all 11-inch iPad Pro (M4), 13-inch iPad Pro (M4), 11-inch iPad Air (M2) and 13-inch iPad Air (M2) models, the service fee is NZ$49 for screen repair and NZ$169 for all other accidental damage. The service fee for accidental damage to all other iPad models is NZ$75. The screen repair service fee is only available on 11-inch iPad Pro (M4), 13-inch iPad Pro (M4), 11-inch iPad Air (M2) and 13-inch iPad Air (M2) iPad models, and when there is no other damage present. The service fee for Apple Pencil or an Apple-branded iPad keyboard is NZ$49. Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements. See the terms for full details.
(2) Local call charges may apply. Telephone numbers and hours of operation may vary and are subject to change. Service options may be subject to certain restrictions.
AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by New Zealand consumer law; for details, click here. Purchase of the plan is not required to purchase iPad. AppleCare+ is subject to acceptance of the terms and conditions. For complete details, see the terms.
In New Zealand, coverage for accidental damage from handling is provided for your benefit pursuant to a group insurance policy that Apple Sales New Zealand (the insured) has purchased from AIG Insurance New Zealand Limited. Neither Apple nor its distributors are authorised to provide any financial advice in respect of the accidental damage from handling insurance cover. AIG Insurance New Zealand Limited has authorised Apple Sales New Zealand to handle any claims you may have for accidental damage from handling.
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